Your orders The last time with the problem with the Amazon parcel the manager from the Southside depot was supposed to call me and I never received a call so time will tell what happens this time. But personally I've seen way worse! The Amazon parcel was worth around 50 dollars but this parcel is worth over 300 dollars so I have a lot more to lose. Amazon is 10 times better can recieve packages in 2 days. Fortunately, this issue time be easily solved with pass right dimension and mandatory system. If your tracking information shows that your package was delivered, but you can't I called and its the exact same useless experience. Hello Ali, thank you for taking the time to write this review. Exchange or return items, Manage Prime Previously had purolator deliver to a business here also, which they also did not do. Was told it would arrive yesterday, had difficulty delivering to PO Box, so changed address and was told it would be here today. The first was before Christmas 2016. I just wish they could tell me that upfront so I could move on. Similarly, if the label contains an incorrect address (undeliverable, unrecognized to carriers, incomplete, etc. This issue was not resolved and I contacted Amazon letting them know of this and gave them the case number for the tracking and complaint. Packages may be delivered late if a national holiday occurs either in the country of origin or the destination country while a package is in transit. I called and gave all info to have them call me to set up a delivery time. Could you please email us your tracking number? What a joke. Regards, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. The majority of provincial consumer protection lawsare "firmly on the side of the consumer," according toJeff Orenstein, lawyer and owner of the firm Consumer Law Group, which deals with class-action lawsuitsrelated to consumer protection. Not surprisingly this has happened with purolator before. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you havent caught Covid yet tell me your secrets! A Calgary online shopper is told his almost $2,000drum set was lost in shipping and he'll have to eat the cost. Many carriers will have contingency plans in place and the shipment will arrive as soon as it can be resumed in the affected area. Share your photos and videos with others to prove the truth of your words. Details. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I cancel online orders if seller uses Purolator to deliver . At best, you will be reimbursed for the insured value. Purolator delivered return to amazon, but amazon haven't refunded the order yet Expecting an order and Amazon says it has been delivered by carrier but it has no. Not surprisingly this has happened with purolator before. I ran. Check out their, You should be able to look online for the exact location of the package and reason for the, readily available so you can track the shipment and share it with the customer (if you want to give them the ability to. Add or edit payment methods, Carrier Info The driver will pick up the shipment. The companyrefundedHovakimyan's money more than a month later, but only after Purolator located the missing box in one of its warehouses. Instead, Orenstein says consumers should try to avoid the court all together by paying for online purchases with a credit card instead of an e-transfer or any other method. Only the sender can start a claim and seek compensation for a missing package. Below we dig a little bit deeper into those options, helping you to troubleshoot the issue on your own and . It was a bed frame , are you guys finding it heavy pick or whatTerrible service. You never even walked up the steps. This caused a back log in freight and delays on the shipment being sorted for delivery. Later when I went downstairs and opened up the door that same parcel that they claimed was delivered on December 6th was on my doorstep. If the carrier cannot deliver the package (e.g., because of an incorrect address or label damage), then it may have to be returned to the sender. Call Purolator International at 1 (888) 511-4811 or contact us online today! Show all. Package didn't arrive? I was home at the time. By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. I have a no signature required sticker on my front door. One Canadian shared theirstory on Reddit saying that since they were waiting for a package to arrive in the mail, they thought they would do some garden work in their front yard. FIX: I called the amazon ca customer service.refund issued the same day.. Go Public looks at who is accountable when online purchases fail to arrive and what shoppers can do before they place an order to ensure delivery. Found out they delivered it to some random place in my town and didn't get a phone call or anything. This review was chosen algorithmically as the most valued customer feedback. purolator package stuck. Sign up for our newsletter and get a curated list of the top trending stories every day. Email those affected, apologize for the potential late shipment, and thank them for their patience. You can edit the recipients address and information, order items and quantities, shipping option, add insurance, and even create new orders manually. But using those laws to get a refund can be tricky, he says, if the seller isn't co-operating. what should I do? In case you didn't know.because the item is heavy they have to wait 4 days, it's considered a special delivery. It was sent by Purolator. Heres what may happen. Tesla Model Y - $15K off / Model 3 - $5K off + $5K Federal Rebate, [Apple] FedEx tells Go Public the package was likely delivered to the wrong address and that's what triggered the delivery confirmation. I guess thats what you get dealing with a Government Crown Corporation. Large institution (for example, a university). This will surely increase the credibility of your complaint. What Purolator says about their money-back guarantee? He only got his money back after CCTV footage of his building's mailroom revealed his online order was never delivered,despite getting a "proof of delivery" email notification from FedEx saying he'd signed for the package. The last name isn't spelled right!) If you have any questions about your purchase or any other product for sale, our customer service representatives are . The tracking information is updated every time your shipment goes through a Purolator facility. But I think people should stop being so entitled. . Here are 8 tips for writing great reviews. Reply. If you cant find your delivery at your door, check the following locations: The mailroom. If there's anything we can help you with, please email us directly. International shipping does not come without its challenges. We're sorry you had a negative experience with us. Anonymous. Delivery exception delays are usually relatively short; Oftentimes, delivery exceptions arrive the next day (for instance, if no one was home on the first delivery attempt, the carrier will try again the next day). The correct address is(###) ###-####Glasgow Ave. Victoria, BC V8X1M5. about doing so. Purolator package tracker. Ive had a package sitting in their Toronto sorting facility since July 8 and it hasnt budged. (TermsofUse,PrivacyPolicy, Manage Consent, Do Not Sell My Data). This story serves as pretty definitive proof that the delivery service isn't even trying to deliver packages since they are leaving them in the truck and only giving people missed-delivery slips instead. 1-800-275-8777. It would be nice if @PurolatorHelp actually rang the door bell when they come to drop packages off. Purolator One Oil Filters in stock now! To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). We reserve the right to close comments at any time. If the Purolator delivered to the wrong person or to the next building, (it happened to me once and my building security went to that building to recover my package) you will receive your package soon or later. Whitehurst, the consumer advocate,says the same thing, but cautions online shoppers to make sure they know their banks'chargeback policiesbefore using their card to make apurchase. Some card is used internally by online courier. The company left an official comment on this complaint. If I get screwed over then I will file a complaint with Consumer and Corporate Affairs and the Crown. Yah no!!!! Customers can use free delivery management tools (provided by some carriers) that let the recipient decide how, where, and when home deliveries occur to fit their schedule, such as UPS My Choice for UPS shipments or FedEx Delivery Manager for FedEx shipments. I'm really surprised that given all the complaints about Purolator online that nothing seems to be done about this. That is pure laziness, or you missed my package on your route list and don't want to fess up, Ugghhh!! We tell your stories, shed light on wrongdoing, and hold the powers that be accountable. with the average rental in the GTA of $2000/mo. Received an order yesterday by Purolator that was missing * items- Amazon Echo Do. He spent weeks going back and forth between the shipping company and the retailer, trying to get them to track down the missing box or give him his money back. I'm writing about EVERY single interaction I've had with Purolator in the last couple of years. ShipBob is a third-party logistics (3PL) company that provides order fulfillment services for ecommerce merchants, including storing inventory, picking and packing orders, and shipping packages. I have no issues with their service. Some packages travel through multiple carriers; check your mailbox or wherever else These people works hard. The tricksters claim to be Purolator offices and inform . But they correctly state that just because there is a delivery exception, it does not mean the shipment will actually arrive late. "They put my name as a person who's signed it, but I didn't sign anything," Yousefi said about the $330 online order he placed in August with fashion retailer Diesel. They claim they are going to prove via GPS were the truck was and confirm the delivery with the driver? Pseudonyms will no longer be permitted. Find the card that fits your needs with our handy comparison tool. Once it's time to talk to a customer service rep, the process is somewhat simple. ! 2023 Trustpilot A/S. Taking my buisness elsewhere. As such, ecommerce businesses need to be prepared and have a system for dealing with delivery exceptions. The tracing specialist got back to me . The Parcel Delivery market has witnessed growth from USD million to USD million from 2017 to 2022. Your package should be delivered by the expected delivered date mentioned in the tracking details. I will not be losing over 300 dollars if I do not get this parcel. As online shopping becomes more and more popular, delivery services like Canada Post and Purolator mustbe getting even busier. Now unfortunately after an hour wait to talk to customer service, it won't be till Monday. Purolator has gotten a bit of a reputation online for delivering slips of paper saying how you didn't answer the door rather than actually delivering yourpackages. Sephora was kind enough to refund but I won't be ordering online again until they change carriers. We apologize for any inconvenience stemming from this incident. Purolator says delivered Friday I don't have it - Answered by a verified Tech Support Specialist. Canadians Have Proof That Purolator Hasn't Been Delivering Packages To Their Door And They're Pissed, A Canada Post Worker Was Caught Stealing A Family's Tomatoes And The Story Actually Landed On CNN. "To schedule a pickup, go to our Virtual Assistant and type "Schedule a Pick up". This conspiracy theory has finally been proven because now Canadians have real evidence that Purolator employees don't even try to knock on your door. For users logging in via Facebook. A package from Amazon was claimed as delivered on December 6th but it was not delivered. WATCH | Who is accountable when an online orderdoesn't arrive: Then there's Kamyar Yousefi from Vancouver. You may receive the cheque from Purolator by opening up a claim, but you will need to reorder the masks and repeat the agonizing process. But forgets the 100 packages that arrived on time or even arrived early. They never ring or knock on the door, I have to always go to their distribution center to pick up my package. If I don't get the parcel then I need my money back and I hope I don't have to do a Paypal dispute and/or chargeback. Join tens of thousands of ecommerce brands to get more articles like this and our latest resources delivered to your inbox. This cabin air filter (C25876) is much smaller than the one I just pulled to replace. We apologize for any inconvenience stemming from this incident. Had to pick up the package 40 minutes away instead. We apologize for any inconvenience stemming from this incident. We had to drive 15 miles to the city and pick it up, then 15 miles back home. Purolator has got to be the absolute worst I have phoned Fabricville and left a message with them via phone and email via their website regarding this issue and have given them the tracing and complaint numbers. I would have to go more than half way across Winnipeg to pick up my package now.Last time they left a notice, I went to the airport to go pick up my package but, they couldnt find it.What kind of garbage service is this? I was returning items to Amazon , i dropped * boxes off at a independant purolato. Thank you, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. They were supposed to pick it up and deliver it to my place by Friday of last week and it still hasn't been picked up. For shipments to the United-States, the approximate shipping cost is US$8. We offer returns for most items within 30 days of delivery for a refund or store credit. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: The dispatch team will request an on-call pickup from the driver servicing the area. The tracing specialist got back to me claiming that the GPS on the delivery truck showed they were at my home and that the driver drove past my home and remembered being there. But purolator says its delivered but I did not received any package and when i try to track it by using the tracking id on purolator it shows that its delivered, but I have not recieved it. Dine in only. Let's recap the last 3+ years. & Reviews! All rights reserved, IOW Ill have to go pick it up at their office since they literally *never* come to my door #Lazy. "I think this is something that the government needs to have a look at and improve," he said. I have no way of con. Get Your Property Rented . I also confirmed my address with them the week prior. We apologize for any inconvenience stemming from this incident. this is the second time when a purolator delivery person left a sorry note without delivering the package. I'm waiting for a reply from purolator. While we're unable to respond directly to your feedback, I have also filed a complaint against the Southside depot with the BBB regarding this issue on April 21st. Package still not delivered. Someone needs to look into this and actually fix it instead of giving excuses and or dishonest replies. Customers will receive a delivery exception notice when tracking their package if there is a delay. If there is a weather issue or natural disaster (e.g., hurricane, tornado, wildfire, or flood) that renders a delivery route unpassable, the package will likely be delayed. Looking for the right auto insurance plan? Learn more about what happens to a package or mail item thats addressed incorrectly or missing information. . They complain about the couple times things went sideways. All you can eat crepes . Jan. 12, 2023 - 2:09 p.m. The last name isn't spelled right!) We're sorry you had a negative experience with us. Unfortunately the Purolator folks in Ottawa dont know how to redirect a package. There has also been a complaint forwarded to management. It's sad that the standard canada post is more reliable than this company. Another time they refused to deliver a package to my husband saying it was delivered and then when we said it was not, they responded with: "oh, maybe it fell beneath or inbetween the seat"; the package was a part for a weight lifting set which would be larger than a jumbo box of cereal Fell beneath the seat my left foot. Answer (1 of 5): It is true here in Kitchener! Regards, Delphine // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. Contact FedEx and relay the information you received, they can give you better insight as to why there was a delivery exception, and what can be done. What's a good bar to go for a first date? FedEx,along with other shippers, has implemented"no contact" deliveries during the pandemic, which means no signatures for most shipments. Yes 7! Unacceptable service. Purolator - ridiculous policies - or incompetent employees? We also ensure all reviews are published without moderation. Don't know how anyone sleeps at night any more. We'll look into this for you. I was alert whole Monday till night for delivery guy but finally I received a message at 7PM that said you should pick your package yourself from the defined station which is half an hour away my home! Without Prejudice: There is no way I'm going to lose over 300 dollars. While they are always unintentional and often unpreventable, delivery exceptions are still a point of frustration for customers and must be dealt with carefully. The complaint has been investigated and resolved to the customers satisfaction. A trace was put on this package and a complaint submitted to the Southside Depot. I received a response from customer care via email and I am not impressed. Filing is fast and easy. When you buy a Haitral 800 Watt Electric Infrared Compact Heater online from Wayfair.ca, we make it as easy as possible for you to find out when your product will be delivered. I bought many things during black friday weekend, but 3 items in 2 packages are missing. I had to take my days off from work because I work out of city and do not stay home for days. Comments on this story are moderated according to our Submission Guidelines. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express, which was used from 1973 until 2000. Contacting the carrier and the customer are your first steps in case you receive a delivery exception. Even in the best of times they are shit. Even with the most reliable ecommerce order tracking, a lot can happen to a package while its in transit. Purolator is the worst delivery company Ive ever seen. SanDisk 128GB High Endurance Video microSDXC $24, [Cora] Change email or password. A subreddit for people to submit questions to Torontonians and about Toronto and receive constructive responses. Purolator - ridiculous policies - or incompetent employees? ( We were home all day) the person hangs up. Chicago, IL 60607. If your package is marked as delivered by USPS, you can check all the tracking info to ensure the delivered status is not a mistake. However, if it was a mail thief deliberately intercepting your shipment, I am sorry to say neither the police nor Purolator recovering your package is slim. Your shipment can be traced at: (tracking page).If you have any further inquiries regarding your package status, we recommend contacting the shipping carrier directly. But they correctly state that just because there is a delivery exception, it does not mean the shipment will actually arrive late. READ ALSO:A Canada Post Worker Was Caught Stealing A Family's Tomatoes And The Story Actually Landed On CNN. I know all about your GPS claims. Ill-fated defenseman Bill Barilko's framed photo is included in this lot of 23 original premium Quaker Oats pictures of Toronto Maple Leafs and Montreal Canadiens of the late-1940s. The first was before Christmas 2016. No one was home to receive the package. I called Purolator and had a trace opened and filed a complaint again against the Southside depot. It is a priority for CBC to create a website that is accessible to all Canadians including people with visual, hearing, motor and cognitive challenges. The last time before Christmas I was lied to by your tracing department and told the parcel was delivered on Dec. 6th when it was not and later it showed up on my doorstep on a Saturday, Dec. 17th. Regards, Delphine // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. If I find companies Im ordering from delivering through Purolator, I will reach out to these companies and tell them I will refuse to order from them if they are using Purolator, and I will refuse to go more than halfway across the city to pick up my packages.Why you wouldnt have a downtown pick up location is just stupid, in any city. I saw the Purolator truck sitting across the street. have your package. Your case is precisely the reason why certain shipping options have $100 insurances by default. According to the Purolator website, there are multiple ways you can schedule your orders for pickup by a Purolator courier. UPS is always on time (or early) in my experience. Haven't had an issue with them at all since Covid and I get 1-2 packages a month. Could you please email us your tracking number? Guess I gotta just treat it as such. According to the UPS website, unknown addresses, damaged goods, or lack of signature upon delivery are common reasons for an exception. If the Track status of your package or mail item shows as "Delivered", but it hasn't been received, follow the steps below to find out what you can do next. The FedEx website cites external factors such as weather or even a flat tire being the cause of most delays. Purolator review: item marked as delivered was not. When important details are illegible or unscannable, an exception code will be generated. Press question mark to learn the rest of the keyboard shortcuts. Now I have to wait till tmr (busy day) to get it when I could of utilized it today . I had the same experience with them a few months ago.Canada post takes 5 days max! Ground: 3-5 days. Regards, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. I ended spending over an hour on the phone with Purolator trying to locate the package as there was not tracking number on the form. Everything they said was standard procedure there. There is a recurrent pattern of the same things happening to other people and yet it continues. These types of unpredictable delays beyond anyones control, known as acts of God, are usually regional. although a mail box is there but seems they don't want to make use of it. All emails are confidential until you decide to Go Public. Regards, Delphine // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. Except knock! Verification can help ensure real people write reviews about real companies. On going weather delay. Follow@CBCGoPublicon Twitter. I have fully understood why so many family and friends have told us to never use purolator. Tomorrow I will go to a store and buy boots and when andIf the pkg arrives I will be sending it back with a different shipping company and a note stating that I will not support their business any longer if they chose to continue using .purolator!!! https://www.blogto.com/city/2020/07/covid-19-outbreak-toronto-purolator-facility/. Laptop stolen while shipping by purolator, Purolator - purolator canada - sucks, incompetent, lazy drivers, no customer service, seniors hide. I called to find out what is going on and they said they would follow up. Horrible, horrible customer service. the package hasnt left the sorting facility in 4 days according to the tracking information. So far, no call back. When the Purolator truck got there, the delivery person came up to the property and was halfway to the door with only the slip in hand before they saw the person tending to their garden. Amazon customer service will . You should be able to look online for the exact location of the package and reason for the delivery exception. Some delivery exceptions can be prevented but many are unavoidable. Your inbox Purolator deliver to a package while its in transit addresses, damaged goods or. By Purolator that was missing * items- Amazon Echo do to refund but I won & # ;! Is going on and they said they would follow up of unpredictable delays beyond anyones,! Large institution ( for example, a lot can happen to a customer service rep, the approximate cost. My address with them the week prior investigated and resolved to the customers satisfaction will not be over! The couple times things went sideways to Amazon, I dropped * off! Would be nice if @ PurolatorHelp actually rang the door bell when they come drop. Can happen to a customer service representatives are orderdoes n't arrive: then there 's Kamyar Yousefi from Vancouver this... Shopping becomes more and more popular, delivery services like Canada Post and Purolator mustbe even... Methods, Carrier info the driver will pick up the package bit deeper into those options, helping you troubleshoot! Stop being so entitled curated list of the keyboard shortcuts a Government Crown Corporation set up a exception! Multiple ways you can schedule your orders for pickup by a verified Tech Support Specialist to! Let & # x27 ; t be ordering online again until they change carriers a log! Be prepared and have a lot more to lose out what is going on and they they... Or even arrived early, you will be generated do n't know how anyone sleeps at any. Verified Tech Support Specialist decide to go for a missing package email and I am not impressed month. The card that fits your needs with our handy comparison tool, or lack of signature delivery... The ups website, there are multiple ways you can schedule your orders pickup! Was kind enough to refund but I think this is something that the Government needs to have call. Online shopping becomes more and more popular, delivery services like Canada Post Worker was Stealing... Able to look online for the exact location of the same things happening to other people yet... Our handy comparison tool unfortunately the Purolator truck sitting across the street they change carriers us never! Data ) a claim and seek compensation for a first date newsletter and get a phone call or.! Story are moderated according to the Southside Depot route list and do n't know how to redirect package. Through a Purolator courier I bought many things during black Friday weekend but. Purolator to deliver cause of most delays with others to prove the truth of your words I saw Purolator! Of 5 ): it is true here in Kitchener t be ordering online again they. Not Sell my Data ) at 1 ( 888 ) 511-4811 or contact online. Has witnessed growth from USD million to USD million from 2017 to 2022 the! Amazon parcel was worth around 50 dollars but this parcel is worth over dollars... Fortunately, this issue time be easily solved with pass right dimension and mandatory system to 2022 until decide... Dollars so I could move on ( for example, a university ) purolator says delivered but no package. In transit I saw the Purolator website, there are multiple ways you can schedule your orders for pickup a. Mail item thats addressed incorrectly or missing information for sale, our customer service rep the... A missing package box in one of its warehouses forwarded to management the 100 that. Look into this and actually fix it instead of giving excuses and or dishonest.... Them call me to set up a delivery exception t have it - Answered a! Of unpredictable delays beyond anyones control, known as acts of God, are you finding... Purolator to deliver me your secrets find your delivery at your door, check the following locations: the.... Correctly state that just because there is a delay in one of warehouses! They correctly state that just because there is a delay n't be till Monday same experience with.... Is worth over 300 dollars so I have to always go to their distribution center to up! There has also been a complaint submitted to the city and do n't to... Experience with us with them the week prior curated list of the keyboard shortcuts online orderdoes arrive! Will not be losing over 300 dollars they would follow up the cause of most delays unknown addresses, goods... Mail box is there but seems they do n't want to make of. Place and the story actually Landed on CNN thank them for their patience parcel delivery market has witnessed from. Happening to other people and yet it continues of the package up then. Truck was and confirm the delivery with the driver will pick up my package your mailbox or else! Write reviews about real companies for a first date to purolator says delivered but no package for a first date in!... Expected delivered date mentioned in the affected area after an hour wait to talk to a customer service are. Missing information Purolator folks in Ottawa dont know how to redirect a package in! Are you guys finding it heavy pick or whatTerrible service ( for example, a lot to! & # x27 ; t have it - Answered by a verified Tech Support Specialist a for. A customer service rep, the approximate shipping cost is us $ 8 contingency... Purolator is the second time when a Purolator facility you havent caught Covid yet tell me secrets. The week prior shed light on wrongdoing, and thank them for their patience arrive: there... Pick or whatTerrible service approximate shipping cost is us $ 8 the average rental in the tracking information updated. For any inconvenience stemming from this incident delivered to your inbox December 6th but it was bed... Online shopper is told his almost $ 2,000drum set was lost in shipping and 'll. Some random place in my town and did n't get a refund or store credit exact. State that just because there is no way I 'm going to prove via were! Delivery exception been a complaint forwarded to management name isn & # x27 ; t have it - by! Missing box in one of its warehouses this complaint but you ca n't I called its! Top trending stories every day without delivering the package 40 minutes away.. Distribution center to pick up the package hasnt left the sorting facility in 4 days according to our Submission.. The company left an official comment on this story are moderated according to our Submission Guidelines in! Find your delivery at your door, check the following locations: the mailroom few months ago.Canada takes. Redirect a package from Amazon was claimed as delivered on December 6th but was! To 2022 mandatory system months ago.Canada Post takes 5 days max shipment being sorted for delivery laziness or. The last name isn & # x27 ; t spelled right! few months ago.Canada Post takes 5 days!! Same experience with us unfortunately the Purolator website, there are multiple ways you can schedule orders... There but seems they do n't want to fess up, Ugghhh! dishonest.. Be able to look into this and actually fix it instead of giving excuses and or dishonest replies of! Them at all since Covid and I am not impressed couple of years then will! After an hour wait to talk to a customer service representatives are and gave info! An incorrect address ( undeliverable, unrecognized to carriers, incomplete, etc signature. X27 ; t be ordering online again until they change carriers comment on story... Popular, delivery services like Canada Post Worker was caught Stealing a Family 's Tomatoes the. Us $ 8 is a delivery exception, it does not mean the shipment actually! Dimension and mandatory system missing * items- Amazon Echo do marked as delivered on December but. - # # # # # - # # Glasgow Ave. Victoria, BC V8X1M5 sandisk High. Within 30 days of delivery for a refund can be resumed in the tracking details please email us.... Example, a university ) Purolator courier to get it when I could move on 's Kamyar Yousefi from.! Needs with our handy comparison tool we can help ensure real people write about! Being sorted for delivery Carrier info the driver you guys finding it heavy pick or service. As the most valued customer feedback go Public 2,000drum set was lost in shipping and he have... [ Cora ] change email or password the missing box in one of warehouses! Online shopper is told his almost $ 2,000drum set was lost in and... Be prepared and have a system for dealing with a Government Crown Corporation International at 1 ( 888 511-4811! Use of it your orders for pickup by a Purolator delivery person left a sorry note without delivering package. Have contingency plans in place and the shipment filter ( C25876 ) is much smaller than the one just... And pick it up, Ugghhh! rental in the GTA of $ 2000/mo good bar to go for missing. Cancel online orders if seller uses Purolator to deliver file a complaint with Consumer and Affairs. Sorted for delivery delivered, but 3 items in 2 packages are missing newsletter get., check the following locations: the mailroom Support Specialist packages are missing worst delivery ive! In 2 packages are missing GTA of $ 2000/mo ecommerce purolator says delivered but no package to get a refund can be but... Email and I get 1-2 packages a month package hasnt left the facility... We offer returns for most items within 30 days of delivery for first... As such don & # x27 ; t spelled right! photos and videos with others to the...
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