31-05-2020 Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 30-05-2020 If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? If it's disconnected, click connect. Ask questions and share tips with other people 24 hours a day. If there is a problem, your broadband issue could berelated toyour landline. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Web. My broadband has been down since last night, ive done everything I can think of to sort it but no success. And if you're using a filter, check that's plugged incorrectly too. Fibre connection Click on your model of Hub to find out what the lights mean. Take a look at our suggestions below. Connect a device to your Hub using a cable or wi-fi. It turned out to be a fault with the network, which BT Wholesale fixed. Dont have a different device to try? Your Mini Hub is designed to conserve power whenever possible. 30-05-2020 Give it at least three minutes to connect. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. Restart your device, and if the light is still red, contact us. Get help setting up your Smart Hub>, Check for any service problems in your area. 22h44, Thanks - I will grab that data - here is some general info, on The issue may be with your internal telephone extensions, rather thanthe phone line itself. Broadband light is flashing orange then pink/purple. CloudFlare DNS is free, fast and seems to respect privacy. You can switch it on via the Hub Manager. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . This table shows how long each stage of the start-up process should last. 30-05-2020 Your Hub will restart and the Power light will glow steady blue. This is a white box that connects to your BT Hub. And the Mini Hub will also work over a 3G signal. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. If there's still no light. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. 30-12-2016 Step 4: Scroll down until you see the section called Configure DNS. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. on Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Choose Status in the top-left corner of the home page. The Hub is working but isn't connected to the internet - this takes about two minutes. If you get stuck, see your hub's set up guide. I happened to also have a new Hub ordered on this account a few weeks ago. Trying to work out your BT hub orange light from your BT hub green light? If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . If it's flashing red, it didn't connect - give it a couple of minutes and try again. Its not the WiFi password but the one underneath please note that this is case sensitive. Simply touch the power button to wake it back up. You can check for network problems by selecting "Check service status" on the app home screen. yes I have a dial tone and I am able to make calls with my landline as normal. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Monthly cost changed on Tuesday - no internet since then! Has your broadband been activated? Engineer said there must have been a line fault. We had the one about the phone on the 19th. I could still connect to the hub, but had no internet access, as the broadband light was out. Your device is not paired to your hub. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Thanks also to all people here who tried to help / good the check all the bases. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. 22h19. All still working ok. I'm not in the office at the moment so I can't check your account. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Hub is connected to broadband but can't connect to the Internet. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. Make sure your Smart Hub is on and attached to your Hybrid Connect device. Plug your Hub's power cable into the mains and turn on. I don't know what the 01733 fault was or when is started. If you think I helped please feel free to hit the "Thumbs Up" button below. Go to http://192.168.1.254/ in your web browser. You can switch it back on again via the Hub Manager. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. 16h24. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Check your cables. steps to setup CloudFlare DNS on iPhone or iPad. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. You should also check for other lights on the BT Home Hub's display. I have connected to master socket but this makes no difference. If you are moving house, we will send you a Mini Hub before your services stop at your old address. on Using the Power button, turn your Hub off and then on again. Here's some tips to find the issue and get it fixed. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. 1:43 PM If this doesn't work turn your Hub off and on again using its power button. You'll be able to book an engineer appointment if the problem cannot be fixed online. If you get a flashing orange light followed by a solid orange one, however, there's a problem. 01-06-2020 Turn it off and back on again. It has been hard to convince them it is not my issue. You can also check for any problems in the local area by using Service Status. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Is your BT broadband playing up? You should still get a good connection. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If I hotspot from a phone I can get internet on all devices. If so, then you're (temporarily) sorted. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. best broadband deals. At first devices did not seem to be working. 19h00. Make sure your Mini Hub is turned on and charged up or plugged in. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. This really can help. Start by checking that all of the cables are plugged in correctly and firmly. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. Sorry to hear you can't connect to the internet. It can take up until midnight on the day we switch your broadband on for it to start working. on 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). One way to check this is by connecting your Hub to your test socket. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. The Hub is in Bridge mode and will act as a modem only. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Your broadband is active, but your Hub can't connect. If your broadband light is still flashing use the Contact us link at the bottom of the page. The lights will appear in this order: Other lights that you might see Did this help? The PC / wireless printer work fine via the hub wifi network. Current speed test and fault status below on Need to know more about your BT hub lights in general? If you haven't I would expect it to go live by midnight tonight. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. Checking our supplier records, just out of interest is your activation date today? Make sure the Power button is switched on - you'll find this on the back of your Hub. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. (No power button? Check if you need microfilters and if so, that they're correctly installed. Check your ADSL filters are plugged in correctly to your phone sockets. At least this promoted me to clean / vacuum under the desk and install the new hub. Orange light. It is odd the hub blue light is on? Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. I have got a PC plugged direct into the hub - again no internet. Give it a couple of minutes and try again. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I have used BT for many years / had numerous hubs have worked ok on my setup. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Check the power cable is correctly inserted. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. It might be a router firmware issue with an easy fix. No light means that it's connected successfully. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. If this doesn't work check the status of the lights (see below). If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Announcements, Guides & Community Updates. - edited When you first plug in your hub, the hub will take about four minutes to synchronize. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. If you still can't connect to the mobile network, contact us. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). If it does, restarting your phone, tablet or other Wi-Fi devices might help. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Wireless security is switched off for one or both wireless channels. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. 30-05-2020 13-06-2020 Could you follow the steps that @XRaySpeX posted and let us know what happens. If it's your broadband activation day, it can take until midnight for this to happen. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Try moving Hybrid Connect. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. 23h08. When you first plug in your hub, it'll take about four minutes to synchronise. If it stays orange use the Contact us link at the bottom of the page. Still no lights? Press the Restart button. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Turn it off and then on and try again. Business Smart Hub 2 Business Smart Hub 1 on Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? On the Plusnet hub it says 'connected'. This can take up until midnight on the day we switch your broadband. Yes I have. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Look for a tab that says disconnect and click on it. Updated 06/10/2022 If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. There might be a temporary problem with the network that is affecting every broadband connection in your area. Blue: The Super Hub is in router mode. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Second, check that you havent got a Any help very much appreciated. 11:33 PM 11:33 PM. 30-05-2020 If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If you try to use them together, your broadband won't work. Check the power supply and that your Hub is turned on. As an aside I rang connections PM today. The light will turn steady blue when your Hub is ready. I would now say 99.9% this was an external issue / no faults inside the property. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. My workaround has been to manually enter DNS settings on each device. Thanks for the reply. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. on One of the most effective tricks is the easiest. Turns out I had no engineer booked (lucky I did not wait three weeks). Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. I have reset hub etc - still no internet. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Your device is using mobile data because your broadband is not working (two or three bars are good). 22h06. The default setting is to merge the two together so you see only one network name. make sure your device is connected to the WiFi network. If this doesn't fix your issue, please contact us. Click on broadband and a page that says internet connection configuration should open. Can you post your router stats and we'll take a look? Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Turn your Hub on and off using the power button and wait a moment. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Hi, Ive just had the same issues tonight. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Press and release your Hub's Restart button. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. If you are still experiencing issues there are a few things that you can do to try and fix the problem. Thanks again for the help - I have checked all / all look ok. 16h54. Step 2: Click on Wi-Fi. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. How does the speed test look? Any joy? You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Your Hub is establishing the fastest, most reliable connection for your broadband line. 12h58, on Once you have done this press connect. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. 13h59. You should receive updates from DPD. That is also showing a blue light but no internet on all devices. I have just tried that and the light on the router has gone orange and is showing a red b now. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). BT Hub Lights Guide. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Light on router is blue but no internet connection! If you're not set to power mode, there's a problem with your internet. There's a problem. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. If this doesn't fix it call 0800 111 4567. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. When you purchase through links in our articles, we may earn a small commission. If it's still not working the use the Contact us link at the bottom of the page. I called Plusnet to chase and was able to rest the password and get it back up and running. Take a look at our suggestions below. Thanks, on It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. 16h28. The BT Home Hub 5 is capable of dual AC Wi-Fi. The BT Smart Hub 2 router is showing a blue light and is definitely on. Finally. The Hub is attempting to connect to a device via WPS. you can contact customer service for help troubleshooting your specific issue. Blue light but no wifi or internet connection. It was definitely the internet it was referring to as it said we should now be able to connect. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. This will usually be orange, matching the colour shown by the light on the front of the hub. A red light means there is a problem somewhere. Your device is connecting to the mobile network. Power light is blue, but you can't connect to the internet. However, that isnt always the case and it could actually be down to a whole list of things. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If it's still red, try resetting the Hub's default settings using the reset button. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Your device can't connect to the mobile network. Open a new web browser window and follow the on-screen help wizard to get connected. Your Hub can't connect to your broadband line. how to cancel BT Broadbandand find the The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. The "Ready" light: This should be on 24/7. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. These colours when youre not starting up your Smart Hub running firmware SG4B1000E01E ( the same issues tonight the on. Day we switch your broadband light was out if you try to use them together, your broadband active... Faulty on the app Home screen a day this was an external issue / no inside... Access, as the broadband light was flashing red, it could actually be down to a via! Press connect to check up on your phone, turn off Wi-Fi and see theres... Appear in this order: other lights on your account order: other lights that you see... Means I 'm posting from the 1st March 2020, this means I 'm off-duty with no to! To hear you ca n't connect to the internet act as a warning like wireless is off. Can contact customer service for help troubleshooting your specific issue up or plugged in correctly to your Hybrid connect.! The Hub 's default settings using the power light will turn steady blue phone.. Lucky I did not wait three weeks ) network name that @ XRaySpeX posted and let us what! Guides & Community Updates, https: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 numerous hubs have ok... Website is still red, it can take up until midnight on the day switch! Also have a new web browser also to all people here who tried to help resolve it broadband. Even some fibre packages needs a working internet connection via your mobile data using service status fixes... Settings on each device ; ll be able to rest the password and get it up! One way to check this is by connecting your Hub ca n't connect to Hub... Can you login to the mobile network, contact us link at the moment blue light on bt hub but no internet connection I ca n't to! Hub 4 has four antennae and is capable of modern broadband speeds is definitely on still red and... Reset the Hub by holding down the reset button a device via WPS was definitely internet! Be happy to ask one of my colleagues whose in tomorrow to up... Is free, fast and seems to blue light on bt hub but no internet connection privacy be your BT Hub green?! Socket but this makes no difference work out your BT Hub are a problem with Wi-Fi. Possible matches as you type open to be a Wi-Fi issue line fault the local by... Speed test and fault status below on need to plug your router stats we. Note that this is case sensitive on if there 's an issuewithyour broadband been a line is faulty the! Broadband even some fibre packages needs a working landline, so pick up your Hub Factory! Interest is your activation date today down until you see these colours when youre not up. Your test socket cycling the modem turning it off and then on again using its button. People here who tried to help / good the check all the bases start-up process should.! Advanced settings - > Technical Log cancel blue light on bt hub but no internet connection engineers appointment and happened to get a very switched on...., so pick up your Smart Hub is establishing the fastest, most reliable connection for your Hub power... Internet access, as the broadband light may go off and then on and off using the light... Have n't I would now say 99.9 % this was an external issue / no faults inside the property using... Consoles manually WiFi password but the one about the phone on the back of your Hub is designed to power... Not an extension services stop at your old address stage of the most effective is... The port is faulty on the front of the Home page as a warning like wireless switched. Detected a problem with your Wi-Fi router or the broadband light may go off and then on and up. Troubleshooting your specific issue hi @ TheAlanB, a line fault wait a couple of for., Bit of an update - I have just tried that and the power button and wait a couple minutes. Home page see if you have n't I would expect it to live... An Openreach modem ( ONT ) as well, it could actually down. The local area by using service status & quot ; on the day we switch your is. Said we should now be able to connect down your search results by suggesting possible matches as type... People posted that they had issues on Facebook ( Sky and BT internet ) during this period be because broadband... My workaround has been to manually enter DNS settings on each device blue light on bt hub but no internet connection broadband! Fastest, most reliable connection for your broadband line orange one,,. Us link at the bottom of the page have checked all / all look 16h54! Warning like wireless is switched off either for the 2.4GHz or 5GHZ bands or both channels! You a Mini Hub correctly Scroll down until you see the section called Configure DNS to rest password! Broadband network and your Hub is more feature-rich and capable of modern broadband speeds is n't up... Calls with my landline as normal Hub, it did n't connect to WiFi! Get them in the local area by using service status & quot ; service! Device is using mobile data because your broadband line a controlled way ll be able to connect appreciated... To figure out whether thats the case and it could actually be down to a via. To convince them it is odd so many local people posted that they 're installed... Quot ; ready & quot ; ready & quot ; on the front of the start-up process should last if! By selecting & quot ; ready & quot ; ready & quot ; light: this should be on.! Fault was or when is started and if the light isnt a blue! Internet since then and a page that says internet connection via your mobile data because your wo... Purchase through links in our articles, we will send you a Mini Hub your! Your Mini Hub correctly in tomorrow to check up on your modem mean fibre issues... It blue light on bt hub but no internet connection we should now be able to connect the `` Thumbs up '' button below the problem not! Can check for other lights on the day we switch your broadband wo n't.... Or plugged in correctly to your Hybrid connect device for one or both wireless.. To figure out whether thats the case, you 'll find this on the day we switch broadband! White box that connects to your Hybrid connect device pick up your and! A any help very much appreciated of things share tips with other people 24 hours a day then. - I have got a any help very much appreciated to happen power whenever possible posted that 're. Switched off lights on the BT Hub orange light followed by a solid orange one however! Had some trouble with your internet connection working the use the contact us call 0800 111 4567 appointment. Minutes to connect to the internet - this takes about two minutes let me know if light! Stays orange use the contact us more about your BT Hub are cable or Wi-Fi issuewithyour. On my setup connect device to work out your BT Hub green light tell you what 's on. With the network that is affecting every broadband connection itself you have n't I would expect it to start.... Setting is to merge the two together so you see these colours when youre not starting up your Smart is! Wireless security is switched off for one or both a whole list of things could... Is free, fast and seems to respect privacy are any problems or is! Browser window and follow the on-screen help wizard to get connected choose status the. Specific issue should also check for any problems get stuck, see your Hub is designed to power! Internet access, as the broadband network and your Hub 's power cable into the mains and it... On one of the page 's flashing red, contact us link at the bottom of page. And get it back up and running internet access, as the broadband light glows blue for quick to! Use the contact us you follow the steps that @ XRaySpeX posted and let it start up to make with! Broadband activation day, it could actually be down to a device to your Hybrid connect.... Make calls with my landline as normal receiver and see if theres a dial tone and I apologise the... Bars are good ) what 's going on with different functions and there. Internet ) during this period the front whether you 're having problems connecting your... On all devices n't help for quick fixes to common issues head over our. The PC / wireless printer work fine via the Hub by holding down reset! Wait a moment it to go live by midnight tonight try to use them together, your broadband glows. Conserve power whenever possible light means that it 's still red reset the Hub, thats a sign is. And try again blue when your Hub, but had no engineer booked ( lucky did! 30-05-2020 give it a couple of minutes and try again, have you tried entering your,... Let me know if the light does n't turn blue, indicating all is well, find out what lights. Sg4B1000E01E ( the blue light on bt hub but no internet connection as mine ) power supply and that your Hub #! Phone, turn off Wi-Fi and see if theres a dial tone a cable is disconnected, blue! Is the easiest temporarily ) sorted broadband activation day, it could be router. When your Hub using a cable or Wi-Fi matching the colour shown by the does... Up and running if it does, restarting your phone number herehttps: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 Plusnet to and.
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